Return and Cancelation

Islacel Corporation is committed to ensuring satisfaction for all customers who purchase its products. As the leading cellphone prepaid solutions, Islacel Corporation relies on its Return and Cancellation Policy to help ensure this satisfaction.

Islacel Corporation's Return Policy
Our return policy for all Islacel Corporation services is as follows: Islacel Corporation will, at its discretion, allow for the return or replacement of any product within 20 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 20 day return period.

Defining Returns and Cancellations
When a customer reaches us by phone or email, our first response is to assist in getting technical support or customer service for the customer for the product that they purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed. If a customer requests a return, the money for the requested transaction is refunded back to the customer. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within Islacel Corporation Return Policy. A return on a recurring billing product will also result in a cancellation. If customers request a cancellation for their recurring billing product, no future rebills will be charged to their account. Cancellation will not generate a return - it will only stop any future rebills.

Details of Islacel Corporation's Return Policy
Customers requesting a return after 20 days will be directed to the vendor for technical support or customer service. Vendors may request a return, on behalf of customers, of any purchase up to 30 days after the date of the Islacel Corporation customer's purchase. Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return. When a sale is returned, the customer receives a 100% refund. Payouts from that sale are debited back out of the corresponding vendor and affiliate accounts. Our vendors are not permitted to make any guarantee that conflicts with our return policy. If you find a product sold through Islacel Corporation with any warranty that conflicts with our return policy, please bring it to our attention so that we can take corrective action.

Reasons Why a Sale May Be Refunded
Islacel Corporation has every incentive to keep customers happy by providing quality products and service. To ensure customer satisfaction, Islacel Corporation reserves the right to reverse a sale, including but not limited to the following:

  • If the vendor of the product requests a return on the customer's behalf within 90 days of purchase if our customer service team confirms there is a valid reason for the return
  • If the customer provides a valid report that the charge was fraudulent or unauthorized
  • If the customer provides a valid reason for requesting a return within 60 days of purchase
  • In order to comply with credit card industry rules, ACH industry rules, U.S. law, and requests from verified US judiciary or law enforcement agents
  • or for any other reason Islacel Corporation deems appropriate.

Islacel Corporation's Cancellation Policy
The customer may cancel a recurring billing subscription products at any time. A cancellation means that no future rebills are charged to the customer's account. The cancellation of a recurring billing product does not generate a refund.

Abuse of the Return Policy
Customers requesting serial or repeated returns may be blocked from making further purchases.

Note to Islacel Corporation's Clients
This Return and Cancellation Policy is part of, and incorporated within, the Islacel Corporation Terms of Use. As a condition of use Islacel Corporation services, you expressly acknowledge that you have read and understood this Return and Cancellation Policy and you agree to be bound by the terms and conditions contained within. If at any time you disagree with this Return and Cancellation Policy or any part of it, your sole remedy is to cease all use of the Islacel Corporation services and terminate your account. Please note, however, that any transactions which occurred prior to the date of such termination shall be governed and controlled in full by the terms of this Return and Cancellation Policy.